How do I return my order?

If a product has NOT been used, it can be returned in original packaging with all tags and manuals within 30 days of purchase. You would simply be responsible for the cost of return shipping which is listed below:

To return your order, we will provide you with a prepaid UPS shipping label to have the items shipped back to us. Once received, we would then refund the cost of the applicable product(s) minus the above fee(s) once the quality control department has completed their inspection.

To proceed with a return, please read our complete Return Policy, then follow the link at the bottom of the Return Policy page to visit our Return Centre to submit your return request.

You will need both your order number and the email address associated with your purchase.

Return Policy

*Excluding Infant Car Seat Base, Weelee, Infant-thingy, and Q-Tether