Please reach out to our Customer Support team at firstname.lastname@example.org with pictures/video of the issue, your product's date of manufacture and serial number (if applicable), along with a copy of your proof of purchase and they will be happy to help.
If you'd prefer to send us a message, we can be reached through tapping/clicking the icon in the lower right corner of your screen, selecting "Warranty Claim" from the menu options, and then filling in the requested information on the online form. During business hours one of our friendly agents will respond live, and outside of business hours you'll receive an email reply the next business day.
You can find more information about our warranty here:
|Warranty Information (CA)|
|Warranty Information (US)|