Clek promises to find solutions to any damage that arises as a result of mishandling throughout shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items.
Clek will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, Clek is not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes as per our Risk of Loss statement. The purchaser is encouraged to dispute any credit card charges with their Credit Card Company for undelivered merchandise. Doing so allows time to work with UPS, your local authorities, and the insurance company regarding any matters of theft.
Please contact Customer Support at 1-866-656-2462 or firstname.lastname@example.org and provide your order number for assistance with any delivery issues.