What should I do if one of my rear-facing lock-offs is broken?

Please contact us at customerservice@clekinc.com with a photo of the lock-offs and your seat's date of manufacture and serial number to order replacement rear-facing lock-offs.

 
Please note that you can still use your seat until you receive the new parts.

Follow the below instructions to install your seat rear-facing until your replacement lock-offs arrive:

• Remove the broken lock-off as shown in the video below 

• Continue to use the other lock-off for vehicle belt or LATCH/UAS belt installations.

• For seat belt installation we recommend leaving the retractor in emergency (ELR) mode.

   

To install your new lock-offs