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General

Product FAQs

  • How do I find my seat's date of manufacture and serial number?
  • How do I find a copy of my seat's manual?
  • Should I continue using my seat if it's involved in a collision?
  • When does my seat expire? What is my seat's expiry date?
  • What different fabrics are available on Clek car seats?
  • What flame retardants and chemicals are used in Clek seats?
See all 14 articles

FAQs

  • How long should my child remain rear-facing in their convertible seat?
  • When should I move my child into a booster seat?
  • Why use a booster seat?
  • What do I do if my car seat obstructs my rear visibility?
  • What are the differences between Rigid LATCH (UAS) and Flexible LATCH (UAS)?
  • What are the advantages of a latched booster seat?
See all 17 articles

Orders

  • How long will it take to receive my order?
  • What should I do if my order arrives damaged or gets lost in transit?
  • How do I order replacement parts for my Clek product?
  • Will Clek match a current promotional/sale price if I recently placed an order?
  • Why was I charged a foreign transaction fee for my order?
  • How do I return my order?
See all 7 articles

Support FAQs

  • What are your holiday hours?
  • How do I contact Customer Service?
  • How do I make a warranty claim for my Clek product?
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