Product FAQs
- Should I continue using my seat if it's involved in a collision?
- How do I find my seat's date of manufacture and serial number?
- When does my seat expire? What is my seat's expiry date?
- What flame retardants and chemicals are used in Clek seats?
- Can I use a seat protector mat underneath my Clek seat?
- What different fabrics are available on Clek car seats?
FAQs
- How long should my child remain rear-facing in their convertible seat?
- When should I move my child into a booster seat?
- Why use a booster seat?
- What do I do if my car seat obstructs my rear visibility?
- What are the differences between Rigid LATCH (UAS) and Flexible LATCH (UAS)?
- What are the advantages of a latched booster seat?
Orders
- How long will it take to receive my order?
- What should I do if my order arrives damaged or gets lost in transit?
- How do I order replacement parts for my Clek product?
- Will Clek honour a current promotional/sale price if I recently placed an order?
- Why was I charged a foreign transaction fee for my order?
- How do I return my order?
Support FAQs
Video Support
- How do I book a video support appointment?
- Is a video support appointment the same as a car seat check?
- Are evening or weekend appointments available?
- What video conferencing app do you use for video support appointments?
- How do I join the video call for my video support appointment?
- How do I re-schedule or cancel my video support appointment?